After delivery of a Suncamper, it is the customer’s responsibility to maintain and look after their Suncamper. This includes on road responsibilities and other duties such as re-registering and insuring your vehicle. Suncamper only organise this for the first year.

It is the customer’s responsibility to drive the Suncamper safely.

This includes:

• Adhering to the total weight restrictions of your vehicle OVER-WEIGHT VEHICLES COULD DEEM THE WARRANTY NULL AND VOID.
• Holding the appropriate licence for the size and/or weight of your vehicle.
• Only towing or carrying extra belongings according to the total capacity of your vehicle.
  
• Being responsible for fastening any external accessories such as hatches, awnings, side door steps, etc. before moving the vehicle.
• It is strongly recommended that you service your vehicle after 1,000kms and then as your service manager or cab-chassis user manual suggests. If in doubt, please feel free to contact us.

It is recommended that after the first year of owning your Suncamper and every two-year after that, a Special Suncamper Service is planned to ensure that you are caring for your vehicle appropriately. Suncamper will check for things like leaks, rust and general wear and tear on the vehicle. This is a free service Suncamper offers to members. The only cost involved would be parts or labour if repairs or work may be required on your vehicle. This also gives us the opportunity to replace any components that you may have misplaced or add small conversions to your existing vehicle, for example, a fold out table on the side of your kitchen bench. As you would have travelled in your Suncamper for sometime, it is a great opportunity to add any extras or further enquire about other services or specials we can offer you at the time.

Due to safety and regulatory rulings, Suncamper must not allow the general public or customers to walk into the work area where vehicles are constructed. Customers must make an appointment and be accompanied by an authorised Suncamper representative if it is necessary to be in this area. Suncamper endeavour to keep all pricing up-to-date and as consistent as possible for the customer.

However, as there are many components that go into the construction of our vehicles, all quotations and prices are subject to change without notice. All components of the Suncamper product, including the cab-chassis are subject to dealer availability and stock accessibility.

Warranty on all new Suncamper Conversions is 3 years or 100,000kms (which ever comes first). Accessories within the Suncamper product (such as the microwave, fridge, batteries etc.) have their own warrantees that apply to the accessories themselves. All warranty books and pamphlets are given to you upon purchase of the vehicle. For new vehicles, the warranty starts from the day of delivery to the customer and is honoured by the Manufacturer and various suppliers of the Suncamper product.

If your vehicle was bought from a dealer, the warranty still applies. The warranty is only applicable to the first owner of the vehicle and is not transferable. If you return a vehicle for warranty work, Suncamper or your Suncamper dealer will need clarify that you are the initial owner and therefore warranty applies.

A Dealer or customer must get written authorisation from Suncamper if a vehicle requires warranty work. Warranty work can only commence or be completed after an authorised Suncamper staff member has signed the Suncamper Warranty Form.

Suncamper personally deliver any new vehicle Australia-wide. Our services include organising compulsory third party insurance (Greenslip), registering your vehicle, fully detailing your brand new Suncamper and personal delivery to your doorstep. It is just another way for us to stand out from the crowd and provide you the VIP service that you ought to have. “You deserve it...”

This feedback form will assist Suncamper to better serve you. Feel free to fill it out and send to us. You may remain anonymous if you prefer. We consider our customers to be an integral part and continual aid to our value and quality systems. It is their feedback in which we stipulate future design and continual improvement. Thank you for your truly appreciated participation.

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